• What payment methods do you accept?

    We accept a variety of payment methods:

    1. Visa or MasterCard Debit and Credit Cards.

    2. RuPay Debit Cards.

    3. NetBanking.

    4. Cash on Delivery.

    5. Wallets such as Paytm, MobiKwik and JioMoney.

    6. PayPal.

    Please note, Cash on Delivery is not available at all locations, so do check your Pincode to confirm that it is available for you.

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  • Is it safe to shop online with my Debit or Credit Card?

    Yes. We use best-in-class 256-bit SSL encryption to secure and protect your shopping experience.

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  • Can you transfer the amount in My Credit balance to my bank account?

    No, we're sorry, we will not be able to transfer the amount to your bank account, or give you the same amount in cash.

    Your My Credit balance can only be used to shop one of our brands online.

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  • What is a wallet?

    A wallet is a convenient digital payment method that allows you to pay for your purchases digitally and securely, instead of worrying about paying by cash.

    You can pay easily for your purchases on HomeCentre.com using popular digital wallets such as Paytm, MobiKwik or JioMoney.

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  • How do I pay using Wallets?

    Here's how you can pay using Wallets:

    1. Add the products you want to your basket and checkout.
    2. At the Payment page, you will see 5 payment options, including Debit Card, Credit Card, Cash on Delivery, NetBanking and Wallets. Click on Wallets.
    3. Select the wallet you want - Paytm, MobiKwik or JioMoney.
    4. Once you're redirected to the wallet portal, sign in to your wallet account. You'll be able to pay with the money available in your wallet.

    That's it!

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  • How do I load money into my wallet?

    To do that, the wallet app needs to be downloaded to your mobile device.

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  • How do I add a wallet on my phone?

    Download the wallet app on your Android phone or iPhone and install it.

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  • Can I club my wallet payment with other payment methods?

    Yes, if you have a HomeCentre.com Credit Note, you can combine it with your wallet while making a payment.

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  • Is there a price limit on Cash on Delivery purchases?

    Yes, the Cash on Delivery limit depends on your delivery address and your Pincode. Get in touch with our customer support team at 1800-212-7500 to know the exact COD limit for your Pincode.

    You can also opt to pay by Debit Card, Credit Card, NetBanking or Wallets.

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  • Why isn't Cash on Delivery a payment option to me?

    Our courier partners are unable to offer the Cash on Delivery service at a few locations. If you live in one of these locations, you can still choose to pay via NetBanking, Wallets or by Debit or Credit Card.

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  • How do I pay if the Cash on Delivery option is not available for my address?

    If our courier partner cannot offer Cash on Delivery for your address, try NetBanking or pay with your Debit or Credit Card. If you do not have these facilities, do get in touch with your bank to activate them easily.

    You can also choose to pay using one of the digital wallets we offer, such as Paytm, MobiKwik or JioMoney.

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  • Will I have to pay anything extra if I choose Cash on Delivery?

    Yes, you have to pay additional charge of Rs.30 for Cash on Delivery over and above the shipping charge.

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  • Are there any hidden charges?

    No, there are absolutely no hidden charges. Octroi or sales tax is borne by Home Centre. You pay only the amount that you see in your order summary.

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  • What should I do if my payment attempt fails?

    If your payment has failed, please try again after checking whether your account details, billing address, Debit or Credit Card details, NetBanking details, Wallet details, or any other payment-related information is accurate.

    Check that your internet connection is working.

    If any amount has been debited during the failed transaction, it will be credited back to your bank account, Credit Card or Wallet within seven business days.

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